Refund Policy

This Refund Policy explains how Listaily handles subscription cancellations, billing disputes, and refund requests for paid plans.

By purchasing a paid plan, you agree to this policy in addition to our Terms and Conditions.

Paid plans are billed in advance on a recurring basis unless otherwise stated at checkout.

You are responsible for reviewing plan details, billing frequency, and feature availability before completing a purchase.

Except where required by law, subscription fees are non-refundable once a billing cycle has started.

If you cancel a subscription, your paid features remain available until the end of the current billing period, and the subscription will not renew afterward.

If you believe you were charged in error, charged more than once, or billed incorrectly, contact us at van@moorelife.cn as soon as possible.

We will review the transaction and, where appropriate, issue a refund or billing correction.

If a material service failure prevents you from using a paid feature and we are unable to resolve the issue within a reasonable time, we may issue a partial or full refund at our discretion.

Refund decisions may consider account history, actual usage, timing of the issue, and whether the service was materially unavailable.

If you initiate a chargeback without first contacting us to resolve the issue, we may suspend or terminate access to the service while the dispute is being reviewed.

We encourage you to contact us first so that we can investigate and attempt to resolve billing issues directly.

If you upgrade your subscription, the new plan and charges may take effect immediately or at the next billing cycle, depending on the billing configuration in effect at the time of purchase.

Downgrades or cancellations generally apply to future billing periods and do not create retroactive refunds for the current period unless required by law.

For billing help or refund requests, contact van@moorelife.cn and include the email address associated with your account and relevant transaction details.